SHIPPING & DELIVERY
Small orders are shipped via UPS.
Larger order are shipped on a pallet. We can ship freight collect against your UPS, FedEx or preferred trucker account. Most orders ship between 1-3 days. The majority of residential orders ship via UPS. If you have any questions please give us a call.
PRIVACY & SECURITY
How to reach us...
We can be reached via e-mail at [email protected] or you can reach us by telephone at 1-800-221-8665.
How we respect your information...
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, not shared with other organizations for commercial purposes.
With respect to cookies...
With respect to ad servers...
We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice.
If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Consumers can access this information by visiting your Customer Account page.
Upon request we offer visitors the ability to have inaccuracies corrected in contact information, transaction information, communications that the consumer/visitor has directed to the site. Consumers can have this information corrected by visiting us at customer_account.asp.
With respect to security...
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
RETURNS & REPLACEMENTS
If you are not satisfied with a product, contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection.
Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition. If you need to return an item or replace an item please email us at [email protected] or call us at 1-800-221-8665. You will be issued a return authorization number.
There is a restock fee for orders delivered by our vendors. Shipping charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If you require an estimate of these return shipping costs, please call Customer Service at 1-800-221-8665. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.
Order online or call toll free at 1-800-221-8665. You will be given a total cost before any personal information is asked of you.
PAYMENT, PRICING & PROMOTIONS
Check back often for sales & promotions.
You can view the status of your order by clicking on "log in". You will need your login and password.
UPDATING ACCOUNT INFORMATION
Update your account information by logging into your account.